Empower your business with a conversational booking system that never sleeps. This n8n workflow creates an AI agent that acts as your personal appointment assistant, managing all client inquiries and bookings over SMS or WhatsApp. Here’s how this intelligent system works:

1. SMS-Triggered Automation: The moment a customer sends an SMS or WhatsApp message, the workflow is activated.
2. Smart Session Management: Before responding, the workflow checks a Google Sheet to see if the customer has a previous chat history or existing appointments. This allows the AI to continue conversations and manage existing bookings with full context.
3. AI-Powered Conversation: The core of the workflow is an AI agent, powered by the Google Gemini Chat Model. It’s equipped with a suite of tools that allow it to understand natural language requests and take action.
4. Comprehensive Booking Tools: The AI agent uses HTTP nodes to connect to the Cal.com API, giving it the power to:
   • Find the current day’s location.
   • Check for open hours and specific slot availability in real time.
   • Create new appointments.
   • Find, reschedule, or cancel existing appointments.
5. Data Synchronization: All chat history, customer details, and appointment information are automatically updated in a Google Sheet for easy reference and reporting.
6. Error Handling and Alerts: The workflow includes built-in logic to handle errors gracefully, ensuring a smooth user experience. It can also send internal alerts to you (the business owner) if an issue occurs.

This template transforms your booking process from a manual task into a fully automated, conversation-based service that delights customers and simplifies your operations.

Key Benefits

• 24/7 Availability: Your customers can book appointments anytime, anywhere, without waiting for a human to respond.
• Reduced Administrative Work: Eliminate the need for manual booking, freeing up staff time for higher-value tasks.
• Improved Customer Experience: Provide a modern, convenient, and instant way for clients to interact with your business.
• Centralized Data: Keep a single source of truth for all customer chats and appointment data in a Google Sheet.
• No-Code Flexibility: Customize the workflow and AI prompt to fit your specific business needs without writing complex code.

Who Should Use This Template?

This template is ideal for service-based businesses that rely on appointments, such as:

• Mobile services (e.g., a mobile technician)
• Salons and spas
• Medical clinics and health practitioners
• Consultants and coaches
• Any small business that manages a high volume of text-based appointment requests.

What’s Included in the Download

The downloadable .json file contains the complete, pre-built n8n workflow. This includes all the nodes, connections, and logic you need to set up your own AI-powered appointment assistant.

Need Help?

Getting started with a complex AI agent can be challenging. If you need a hand with configuring the workflow, connecting your accounts, or customizing the AI’s prompt, don’t hesitate to reach out. Our support team is ready to help you get this powerful automation running.